Order Processing
We prepare orders from our Laval, QC location and typically process them within 1-3 business days. During busy seasons processing may take longer; thanks for your patience. Packages leave from 164 chemin du tour, laval, QC, H7Y 1G9, Canada.
Shipping Rates & Timeframes
Free shipping applies to orders of CAD75 or more. A flat shipping fee applies to other orders and is shown during checkout. Estimated delivery times once the carrier has the parcel are region-dependent: within Canada expect approximately 3-7 business days; to the United States allow about 5-10 business days. These are estimates and may vary by region and carrier conditions.
Shipping Charges & Refunds
Original shipping charges are non-refundable. If an item is missing from your order or arrives damaged, contact us so we can review the situation and propose a solution. Please retain packaging and relevant photos until you hear back from our team.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask davidsteas Store for clarification.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These davidsteas Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 164 chemin du tour, laval, QC, H7Y 1G9, Canada.