Return Window & Eligibility
Most items can be returned within 30 days of delivery. Promotional and clearance merchandise is final sale and cannot be returned. To begin a return, contact us and provide order details and the reason for return so we can advise on next steps. Online purchases cannot be returned in-store.
Return Shipping & Condition
Customers are responsible for return shipping costs unless an item was shipped in error or received damaged. Returned merchandise should be in original condition and packaging when possible. We do not charge a restocking fee for approved returns.
Refunds & Processing Time
Damaged or Incorrect Orders
If you received an incorrect or damaged item, notify us promptly with photos and order information so we can evaluate and respond with a resolution. We’ll work to correct errors and make sure you receive the appropriate item or refund when applicable.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask davidsteas Store for clarification.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 164 chemin du tour, laval, QC, H7Y 1G9, Canada.